Generation Gap: Robert

A younger worker has differences with his older co-worker....

Tags: 15, generation, generational differences, age, diversity, generation gaps

Angry Customer B

An irate customer vents to customer service and makes very specific...

Tags: branching, angry, de-escalation, escalation, customer service, mad

Trying to Connect Culturally

A sales person tries to connect to potential customers by talking...

Tags: branching, hispanic, div11, business challenges, diversity, culture

Identifying a Personality Conflict

Co-workers discuss a work project and two of them start fighting...

Tags: work project, identifying conflict, communication, coworker, manager, conflict

Conflict Resolution: Preventing Employee Conflict

A co-worker tries to be helpful and gets the help of...

Tags: andrius, julianne, nicole, work project, identifying conflict, personality conflict

Multi-generational Workforce

Three co-workers reflect three different generations and have some conflict as...

Tags: generation x, baby boomers, millenials, age, diversity, eeo

Holiday Celebrations

An employee tries to get his two co-workers into the Christmas...

Tags: brian, sammy, jason, holiday sensitivity, religious diversity, holiday

Unconscious Bias & Inclusion

A manager meets with his new vendor team and partners and...

Tags: branching, retention, inclusion, gender, diversity, bias

Wormy Flash Drive

An employee violates internet security rules by inserting a flash drive...

Tags: it, code, code of conduct, ethics, information security, internet security

Giving Constructive Feedback 2

A manager gives constructive and nonconstructive feedback and the learner must...

Tags: branching, coaching, coaching and mentoring, mentor, coach, unconstructive

Mentoring a New Employee

An African-American employee offers to mentor a new employee and help...

Tags: mentor, bias, race, diversity, mentoring, inclusion

Bad Cube Neighbor: Robert

An employee gets angry at his cubicle neighbor for being rude...

Tags: 46, series, robert, rude behavior, rude, preventing harassment

The Not So Happy Hour: Jeff

An employee goes to a happy hour with co-workers and is...

Tags: branching, discrimination, off-duty conduct, off-duty, harassment, ph11

Teasing the New Manager

A new manager complains that his co-workers tease him and make...

Tags: lab, manufacturing, field, supervisor, ph11, 2011

Party Hotel: Linda

A senior manager must investigate a complaint against a supervisor despite...

Tags: branching, linda , investigation, liability, hotel, hospitality