Setting Sales Numbers

A manager gives feedback on a salesperson's failure to make quota...

Tags: feedback, manager, mentor, coach, supervisor, coaching

Management Blame Game 2

A manager critiques his employee when a project is unsuccessful and...

Tags: 117, series, robert, dave, lack of motivation, responsibility

Management Blame Game

At a team meeting, an employee tells his manager that a...

Tags: lack of motivation, responsibility, blame, demotivating, management, motivating employees

Conference Calls

Co-workers get on a conference call with a customer and start...

Tags: customer, conference call, communication, customer service, phone, rob

Appreciation Lunch

A manager takes her direct report out to lunch to show...

Tags: rachel, jeff, appreciation, management, motivating employees, motivating

Recognition email

A manager sends a quick note to his executive team recognizing...

Tags: rob, email, supervisor, manager, recognition, motivation

The Oops Email

Co-workers go back and forth about a project via email and...

Tags: email communications, email, customer, communication, customer service, communication strategy

Catch 22

An employee asks his boss for help on a work project...

Tags: 117, series, dave, robert, de-motivation, management

Tone Says More Than Words

An employee asks her co-worker for a favor on two occasions...

Tags: communication, context, speech, communication strategies, tone, tone of voice

Motivation vs. De-motivation

A husband tells his wife about his great day. As an...

Tags: jason, leesha, motivators, de-motivators, motivating employees, motivating

It's All About Context

An employee tells his boss a story on two separate occasions...

Tags: tone of voice, communication strategies, speech, context, communication, body language

Getting A Fire Services Contract Overseas

A business manager discusses how to win a fire services contract...

Tags: international, anti-corruption, corruption, conflict of interest, code, code of conduct

The Annual Conference

A marketing director organizes a conference and entices attendees with paid...

Tags: code, code of conduct, ethics, anti-bribery, bribery, fcpa

Business Agent in China

A Chinese business agent promises multiple government contracts in exchange for...

Tags: uk bribery act, ukba, foreign corrup practices act, chinese, bribery, fcpa

Accurately Recording "Business Expenses"

A general manager of a subsidiary company in South American explains...

Tags: foreign corrupt practices act, code of conduct, ethics, expenses, fcpa, bribery