Identifying a Personality Conflict

Co-workers discuss a work project and two of them start fighting...

Tags: work project, identifying conflict, communication, coworker, manager, conflict

Angry Customer B

An irate customer vents to customer service and makes very specific...

Tags: branching, angry, de-escalation, escalation, customer service, mad

Giving Constructive Feedback 2

A manager gives constructive and nonconstructive feedback and the learner must...

Tags: branching, coaching, coaching and mentoring, mentor, coach, unconstructive

Mentoring a New Employee

An African-American employee offers to mentor a new employee and help...

Tags: mentor, bias, race, diversity, mentoring, inclusion

Bad Cube Neighbor: Robert

An employee gets angry at his cubicle neighbor for being rude...

Tags: 46, series, robert, rude behavior, rude, preventing harassment

The Not So Happy Hour: Jeff

An employee goes to a happy hour with co-workers and is...

Tags: branching, discrimination, off-duty conduct, off-duty, harassment, ph11

Teasing the New Manager

A new manager complains that his co-workers tease him and make...

Tags: lab, manufacturing, field, supervisor, ph11, 2011

Party Hotel: Linda

A senior manager must investigate a complaint against a supervisor despite...

Tags: branching, linda , investigation, liability, hotel, hospitality

Staff vs. Manager: Bullying

Bullying, Giving Feedback , Meetings , Providing Feedback , Demotivation v....

Tags: tim, unproductive, giving feedback, discrimination, inappropriate conduct, harassment

The Stereotyping Employee

An employee jokes about his family and compares his white grandparents...

Tags: 18, harassment, discrimination, borderline, borderline conduct, stereotype

Dr. McDreamy's Manager

A Doctor must address his colleague's interactions with the nursing staff....

Tags: 41, series, steve, harassment, manager, responsibility

The Crooked Building Inspector

A construction project manager receives an unwanted romantic invitation from a...

Tags: blue collar, harassment, quid pro quo, types, types of harassment, construction

Relationship Gone South: Jasmine

Three co-workers are involved in a workplace romance and it creates...

Tags: 192, romance, harassment, romantic relationships, romantic, relationships

Relationship Gone South: Zach

Three employees are embroiled in a workplace romance and it creates...

Tags: 191, romance, harassment, romantic relationships, romantic, relationships

A Rough Warehouse

After an employee becomes a manager, the other employees make fun...

Tags: robert, blue collar, severe and pervasive, pervasive, severe, harassment