Angry Customer C

An angry customer is now calmer but still asks customer service...

Tags: 151, 115, series, matt, 2012, customers

Angry Customer A

A customer misses his plane because he was late and he...

Tags: 152, 151, series, matt, calm, customers

Angry Customer B

An irate customer vents to customer service and makes very specific...

Tags: branching, angry, de-escalation, escalation, customer service, mad

The Rude Customer

A supermarket customer is rude to an employee. This is a...

Tags: 315, 314, series, taylor, rick, leesha