The Assistant Store Manager

An assistant store manager is not sure whether she is entitled...

Tags: non-exempt , exempt, misclassification, wage and hour, hour, wage

The Marketing Freelancer

A freelancer starts to get upset that she works full time...

Tags: freelancer, wage, hour, wage and hour, misclassification, exempt

The Micro Managed

Even though a person is a salaried project manager who is...

Tags: 146, project manager, robert, manager, wage, hour

The Micro Manager

A manager complains about a direct report who needs a lot...

Tags: 145, series, administrative exemption, wage, hour, wage and hour

Giving Constructive Feedback

A manager gives both constructive and nonconstructive feedback to an employee...

Tags: 96, performance, coach, mentor, manager, feedback

Generation Gap: Robert

A younger worker has differences with his older co-worker....

Tags: 15, generation, generational differences, age, diversity, generation gaps

Holiday Celebrations

An employee tries to get his two co-workers into the Christmas...

Tags: brian, sammy, jason, holiday sensitivity, religious diversity, holiday

Unconscious Bias & Inclusion

A manager meets with his new vendor team and partners and...

Tags: branching, retention, inclusion, gender, diversity, bias

Trying to Connect Culturally

A sales person tries to connect to potential customers by talking...

Tags: branching, hispanic, div11, business challenges, diversity, culture

Wormy Flash Drive

An employee violates internet security rules by inserting a flash drive...

Tags: it, code, code of conduct, ethics, information security, internet security

Multi-generational Workforce

Three co-workers reflect three different generations and have some conflict as...

Tags: generation x, baby boomers, millenials, age, diversity, eeo

Conflict Resolution: Preventing Employee Conflict

A co-worker tries to be helpful and gets the help of...

Tags: andrius, julianne, nicole, work project, identifying conflict, personality conflict

Identifying a Personality Conflict

Co-workers discuss a work project and two of them start fighting...

Tags: work project, identifying conflict, communication, coworker, manager, conflict

Angry Customer B

An irate customer vents to customer service and makes very specific...

Tags: branching, angry, de-escalation, escalation, customer service, mad

Giving Constructive Feedback 2

A manager gives constructive and nonconstructive feedback and the learner must...

Tags: branching, coaching, coaching and mentoring, mentor, coach, unconstructive